PC error : "Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification"

[Geoff]

Hey !

I encountered an issue while trying to verify my account and received the following message : “Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification.” (see below screenshot).

Could you please advise me on how I can move forward and resubmit a new document to complete the verification process?

Thanks

[Johan]

Hi Geoff - you will need to open a support ticket. i’ve made a walkthrough for you.

See it here.

Quick edits - it seems you’re stuck at the business verification, not employment verification - in the how-to above (Step 9) - select “business verification” rather than “employment verification”

Once you’re in touch with support please let us know alongside your ticket number. Should this result in a loophole - we’ll be able to support you.

[Geoff]

Hi Johan,

Thanks for the help - here it is : 2412200040005923

[Johan]

Thanks cool - we’ll reference that ticket as template once solved. For now:

[Geoff]

Hey Johan,

I received an answer from Microsoft Support team saying "In reviewing your account, we have found that you do not meet Microsoft standards for eligibility. I am unable to provide any additional detail and I will be archiving this ticket. " (see screenshot below)

Do you know what can I do ?

Thanks

[Johan]

Hi Geof - we’ll escalate your support ticket. Bear with us !