I did not pass the Partner Center Validation, is that Game Over?

Partner Center Debugging
1

Hi Community,

I have an issue which I have been fighting for long and still not able to solve.

I have been trying to verify my Partner Center account for almost 6 months and after I got rejected (nobody knows why), I contacted support and provided what they needed.

Still after waiting for 2 weeks, I receive a message saying “This application is insufficient for the requirements of the program”

Anybody in this situation? Why Microsoft don´t provide further info?

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2

Welcome to the fantastic vetops world of Microsoft.

  1. Would you mind sharing here (or DM) - the documents you submitted for justification.
  2. A screenshot of your Legal Profile. You just need to navigate on Account settings (the little wheel) > Legal Info.
  3. When you click on Fix Now - there’s no other path forward ?
  4. Share with us the alias of Microsoft support you’ve exchanging email with.

We’ll be prompt to help !

3

They are definitely not the most cooperative team in the world :slight_smile:

First, thanks a lot for your help on this, I did not expect this fast reply, in regard your questions:

  1. Would you mind sharing here (or DM) - the documents you submitted for justification.
    I have sent them to you through DM
  2. A screenshot of your Legal Profile. You just need to navigate on Account settings (the little wheel) > Legal Info.
    I have sent them to you through DM
  3. When you click on Fix Now - there’s no other path forward ?
    No, there is not, I have opened a support ticket and they finally refused me again after 2 weeks.
  4. Share with us the alias of Microsoft support you’ve exchanging email with.
    • Service Request #: 2412020040007720
    the email signature is just: Vetting Operations Support

Should I reopen a ticket?

4

Hi Hasbulla - I’m reviewing docs and will revert back. You were with the right support line. Bear with me will revert tomorrow AM.

5

Hi Hasbulla - reviewed the docs and pinged you in private. There was a small mismatch that you can resurface to support as corrected and you’ll be good to go.

6

Hi Johan,

you were completely right, and now I asked my domain provider to modify my invoice to adjust to the correct name.

In the meanwhile, I created a support ticket, but this time, they did not even bother to ask me for anything and they rejected me directly:

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TrackingID#2412200040005139

What do you suggest in this cases? Is there another route to not be rejected without even providing the documents?

Best
Hasbulla

7

Hi Hasbulla,

Can you confirm you did exactly the same steps on this ticket creation walkthrough ?

As in what was the problem type you raised ticket for “Employment Verification” or “Business Verification”

And ultimately (see step 14) - did you click on “Yes” or “No”.

Having these items in mind will help escalate the matter.

8

Hi Johan,

I think I created it as Business verification issue, and in the step 14 I selected “no”.

Either way, I followed your tutorial exactly, for solving issues of this kind, and I created a new ticket:
2412240040002392

I hope this ticket has a better support agent this time.

9

Finally positive feedback.

Support came back to me and they want to collaborate:

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I have provided a new domain invoice (the latest one), fingers crossed. Company name matches the PC one.

I will keep you posted.

Thanks for your knowledge on this.

Sometimes Microsoft makes you feel like in a dead end, but you showed me the light.

1 Like
10

Hi,

bad news again, I waited for them to come back to me, and this is finally their answer, as usual:

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Is this a dead end? or is it any other way? They closed the ticket as soon as they replied to me…

11

Hi Hasbulla - we’ll follow up through our own support channel. I’ll keep you updated in DM !

1 Like